Store Policies

All orders are processed and shipped within 3-5 business days unless otherwise specified. You will receive an email confirmation with tracking details once your order ships. We ship by Canada Post from Dawson City, Yukon. Tracking and insurance is included with each shipment. Due to the remote location, shipping within Canada may take up to 10 business days. 

Please send us an email (customercare@aurumskincare.ca) with any concerns about your purchase. We will work together to ensure you enjoy your experience with our products and us as a company.  

Depending on the nature of the concern, we may offer a refund, replacement or store credit. Please note, you may be required to ship the product back to Aurum at your cost.

Please ensure your shipping information is up to date before finalizing your order. Aurum is not responsible for incorrect shipping addresses.

In the case of a lost or stolen package, we will open an investigation and file a claim with Canada Post. Please check with your local post office to ensure packages are not being held by them. In the circumstances that Canada Post sees fit, an insurance fee will be refunded for the value of the package contents and shipping.  

Please note that Aurum is not responsible for any customs charges, duties or taxes incurred for US or International orders. Packages will be marked at full value in accordance with the law